Privacy policy.

Nothofagus Group is a boutique private hospitality and ground-services company based in Buenos Aires, Argentina. For the purposes of applicable data-protection laws, Nothofagus Group is responsible for the personal information described in this policy.

Privacy questions and requests can be sent to sales@nothofagusconciergeservices.com.

When you use a reservation or private-consultation form, we may receive the information you choose to provide, including:

• reservation details such as the selected experience, enhancements, preferred date, party size and, where relevant, an airport service or Day Two ending;
• your full name, email address, telephone or WhatsApp number and the details of your request;
• optional comments about your hotel, interests, preferred pace, dietary requirements or a special occasion; and
• limited technical information that may accompany a request, such as an IP address, browser or device information, timestamp and security-related request metadata.

The website does not take payment or collect payment-card details through these forms.

We use information only as needed to:

• respond to an enquiry and confirm availability;
• shape, coordinate and communicate about a requested journey;
• arrange only the necessary assistance from guides, drivers or suppliers;
• operate, secure and improve the website and prevent abuse; and
• meet legal, accounting or dispute-resolution obligations.

When the GDPR applies, the relevant legal bases may include taking steps at your request before an arrangement, our legitimate interest in responding and protecting the service, compliance with a legal obligation, or consent where consent is specifically required. We do not use this website for automated decision-making or profiling.

Information is shared on a need-to-know basis with the Nothofagus team and, where necessary to fulfil your request, selected guides, drivers, venues or other service providers. We limit those disclosures to what is reasonably necessary for the requested arrangement.

The forms use FormSubmit.co as a form-delivery service so that a submission can be transmitted to our business inbox. FormSubmit’s documentation states that it retains form submissions for 30 days; its current documentation is available at formsubmit.co/documentation . Hosting, security and email providers may also process information needed to deliver and protect the service. We may disclose information where required by law or to protect rights, safety or the integrity of the service.

Nothofagus Group is based in Argentina, and the providers supporting the website or email service may process information in other countries, including outside the European Economic Area. Where the GDPR applies, we seek to use an adequacy decision, Standard Contractual Clauses or another lawful transfer safeguard required for the relevant transfer. You may contact us for information about the safeguards applicable to your request.

We keep information for as long as reasonably necessary to respond to the enquiry, arrange or document a requested service, meet legal or accounting requirements, resolve disputes and protect our rights. We review information when it is no longer needed and delete or anonymise it where appropriate. Copies held in our email system may remain after FormSubmit’s 30-day service retention period where they are still needed for these purposes.

We do not currently use analytics, advertising pixels or non-essential cookies on this website. The site may use your browser’s local storage to remember your language preference. This is a functional preference, not an analytics profile. Essential technical storage or security measures may be used to deliver and protect the service.

If we introduce analytics or other non-essential cookies, we will update this policy and request consent where applicable before using them.

We use HTTPS, access controls, limited internal sharing and reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure. No internet transmission or email system can be guaranteed completely secure, so please share only the information needed for your request.

If the GDPR applies to you, you may have the right to request access to, correction or deletion of your personal information, restriction of processing, data portability, and the right to object to processing based on legitimate interests or direct marketing. Where processing is based on consent, you may withdraw that consent at any time. You also have the right not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects.

To exercise a right, email us at sales@nothofagusconciergeservices.com. We may need to verify your identity, and we will generally respond within the period required by applicable law. You may also complain to the data-protection authority in your country of residence, work or the place of an alleged infringement.

We handle personal information in accordance with Argentina’s Law 25.326 on the Protection of Personal Data, including its principles of lawful, purpose-limited, adequate, relevant, accurate, secure and confidential processing.

Under that law, you may request access to your personal information and request its correction, updating, suppression or confidentiality. The access request is generally answered within ten calendar days, and correction, updating or suppression requests within five business days, subject to applicable exceptions. You may contact us first at the address above and may also contact the Agencia de Acceso a la Información Pública (AAIP), Argentina’s data-protection authority.

Please do not send passport numbers, payment-card details, medical records or other highly sensitive information through the forms. If you need to tell us about a dietary or accessibility requirement, share only the minimum practical detail needed to arrange the service and avoid diagnoses or supporting medical documents.

We may update this policy when our services, providers or legal obligations change. The latest version will be published on this page with its updated date. For any privacy question or request, contact sales@nothofagusconciergeservices.com.